Theme Support

Many support queries and technical questions will already be answered in this documentation, so please read this item first. You can also find other tips/tricks in our articles. If you can’t find the answer you’re looking for, please:

Support period

A supported item includes item support for 6 months from the purchase date. During those 6 months, we are expected to be available to provide the item support services. Response times can vary depending on the volume of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided.

You’ll also have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

What's included

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

What is not included

  • Item customization
  • Setting up your store
  • The theme is customized without our permission
  • Support for third party customs/software/plug-ins
  • Teaching you HTML & CSS etc.